We strive to provide a reliable, high-quality service. However, we understand that issues may arise, and we have developed this Refund Policy to address such situations.
You may be eligible for a refund under the following circumstances:
1.1 Technical Errors: If there is a demonstrable technical error on our end that causes your content generation or modification to fail, you may request a refund.
1.2 Service Unavailability: If our Services are unavailable for an extended period that significantly hinders your use, you may request a refund.
1.3 Customer’s Dissatisfaction: We may, at our sole discretion, provide a refund if you are dissatisfied with the Service for reasons beyond those stated in Sections 1.1 and 1.2, provided you can substantiate the grounds for your dissatisfaction.
We offer two types of refunds:
2.1 Full Financial Refund: A credit back to the original payment method.
2.2 Credits or Membership Extension: We may also offer credits or an extension to your membership/subscription on our platform as an alternative remedy.
3.1 How to Request: To request a refund, contact us at [email protected].
3.2 Information Required: Please provide your account details, a description of the issue, and any relevant transaction or invoice numbers.
4.1 Evaluation: We will evaluate your request and determine eligibility within a reasonable time frame.
4.2 Approval or Denial: You will receive an email notification regarding the outcome of your request.
4.3 Timelines: Approved refunds will generally be processed within [X] business days.
We may modify this Refund Policy from time to time. Any changes will be posted on our Site with an updated “Last Updated” date. By continuing to use our Services, you agree to any revised policy.
To request a refund, please contact our customer support team at [email protected] . Provide your order details along with the reason for your dissatisfaction, and we will review your request and process your refund as soon as possible.
Once approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
We appreciate your trust in our service and look forward to the opportunity to serve you better in the future. If you have any questions about our refund policy, please don’t hesitate to reach out.